Tech Help

Do You Need Tech Support?

We're always here to help!

Library Tech Help Guidelines

The purpose of the Library’s Tech Help service is to assist our community members with digital literacy.

The Esperance Public Library aims to provide a free, educational service that helps to build skills and confidence when using digital devices and navigating the online environment.

Tech Help appointments are in high demand and are booked on a first-come, first-served basis. Repeat appointments will be accepted based on availability.

Please note:

  • Library staff will assist to the best of their abilities. Our staff are not IT experts, and their assistance has limits.
  • Inappropriate content on your device will not be tolerated. If your device has images of a graphic nature openly viewable, the appointment will be terminated immediately, and refusal of ongoing assistance may occur.
  • Your device is your responsibility. We suggest you back up your data and take note of settings before making changes or seeking technical assistance.
  • Your device will not be accessed, or changes made without your permission.

Library staff can help with:

  • Smartphone, tablet/iPad and computer use assistance.
  • Device settings, security and privacy configurations.
  • Password management and providing knowledge of tools to keep your passwords secure and to protect your private information.
  • Accessing resources to support technology use including physical and digital resources.
  • Beginner digital technology education, e.g. setting up and using email, Microsoft products, navigating websites, apps, scam awareness and online research.
  • Accessing government services – setting up and accessing apps and websites.
  • Research to update personal devices based on your preferred options.

Library staff cannot help with:

  • Complex issues that require specialist advice e.g. diagnosis and/or repair to hardware or software, operating system problems, errors, builds or rebuilds, malware removal, troubleshooting internet service provider issues.
  • Legal or financial tasks such as online banking, lodging tax returns, making purchases and/or visa applications.
  • Writing resumes or job applications.
  • Telecommunications company (Telstra, Optus, etc.) or internet connectivity (NBN) issues.
  • Advice or recommendations on the purchase/use of specific devices.
  • Illegal downloading, web piracy, breaches of copyright or any other activity that breach legislation and/or Shire of Esperance policies.

For assistance beyond what staff can provide, you are encouraged to contact:

  • Local/professional IT support - for advanced troubleshooting and complex technical support needs.
  • Device vendors or manufacturers - for specific device-related issues.
  • Phone and Internet Service Providers - for network and connectivity issues.
  • Services Australia: - for MyGov assistance.

These Library Tech Help Terms and Conditions ensure that equitable access to basic technology support while respecting the boundaries of staff responsibilities.

Book a Tech Help appointment by visiting the library, or calling us on (08) 9083 1500.