Tech Help

Do You Need Tech Support?

We're always here to help!

Library Tech Help Guidelines

The purpose of the Library’s Tech Help service is to assist our community members with digital literacy.

The Esperance Public Library aims to provide a free educational service that helps to build skills and confidence when accessing digital devices and the online environment.

For more complex or time-consuming issues, bookings will be required with our specialist Library Technician.

Tech help appointments are in high demand and are booked on a first come first served basis. Repeat appointments will be accepted based on availability.

Please Note:

  • Inappropriate content on your device will not be tolerated. If your device has images of a graphic nature openly viewable, the appointment will be terminated immediately and refusal for ongoing assistance may occur.
  • Your device is your responsibility. We suggest you back up your data and take note of settings before making changes or seeking technical assistance.
  • Your device will not be accessed, or changes made without your permission.
  • Library staff will assist to the best of their abilities. Our staff are not IT experts, and their assistance has limits.

Library staff can provide assistance with the following:

  • Smartphone, tablet/iPad and computer use assistance.
  • Device settings, security and privacy configurations.
  • Password management and providing knowledge of tools to keep your passwords secure and to protect your private information.
  • Accessing resources to support technology use including physical and digital resources.
  • Beginner digital technology education e.g. setting up and using email, Microsoft products, navigating websites, Apps, scam awareness and online research.
  • Accessing Government services – setting up and accessing Apps and websites such as MyGov, Medicare and MyID.
  • Assist with research to update personal tech devices based on your preferred options.

Library staff will not provide assistance with:

  • Providing advice on how to answer questions on online forms.
  • Legal or Financial tasks such as online banking, lodging tax returns, making purchases and/or visa applications.
  • Writing resumes or job applications.
  • Telecommunications company (Telstra, OPTUS etc) or internet connectivity (NBN) issues.
  • Advice or recommendations on the purchase/use of specific devices.
  • Illegal downloading, web piracy, breaches of copyright or any other activity that breach legislation and/or Shire of Esperance policies.
  • Overly complex issues that require specialist advice e.g. diagnosis and/or repair to hardware or software, operating system problems, errors, builds or rebuilds, Malware removal, troubleshooting internet service provider issues.

For assistance beyond what staff can provide, you are encouraged to contact:

  • Local/Professional IT Support: For advanced troubleshooting and complex technical support needs.
  • Device Vendors or Manufacturers: For specific device-related issues.
  • Phone and Internet Service Providers: For network and connectivity issues.

These Library Tech Help Terms and Conditions ensure that equitable access to basic technology support while respecting the boundaries of staff responsibilities.

Accessing MyGov

We will help you get registered with MyGov and link in services. 

Library Staff will use this form to support you.

Need a Medicare "Linking Code" for your MyGov account?

Online Services Support Hotline

  • 132 307
  • Wait for menu prompts then:
  • Choose option 2 for a myGov linking code, then,
  • Choose option 1 for Medicare linking code
  • Documents to have ready: Medicare Card, Pensioner Card (CRN) and Drivers Licence or Photo ID.
  • The information they may ask to verify ID: Address, phone, email, bank account details listed with Medicare and your last doctor's visit detail – clinic name and doctors name, and chemist name.